Customer Testimonials
Great service great waiting area car was ready on time. Christie was great to deal with.
Wonderful excellent service with my salesman Rick and everyone else in this location.Very Professional and Punctual
Kristy and the service team did a great job and the mechanics and the people who washed my vehicle. Keep up the work you do. I appreciate you all.
The dealership is very nice and clean. All employees are very friendly knowledgeable and seem to really care for you and not treat you as just a number.
I loved the environment everyone was very kind. And Deborah is the greatest, she has a lot of knowledge experience and respect for her customers and her job. So if you are looking for a great salesperson just ask for her.
Excellent service, David Jone was the man very helpful, respectful I recommend him if want to buy vehicle.
The service was really good I was given a loaner car and I didn’t have to worry about my daily routine routine.
Kristy Lindsey she’s very helpful great.! The maintenance was 3 1/2 hours that was to long
It was a great visit at the dealership. I got my car serviced for it first oul change. .
GREAT EXPERIENCE WITH SERVICE @ DOGGETT MERCEDES-BENZ IN BEAUMONT TEXAS! THANK YOU TO ADRIENNE, YOUR PROFESSIONALISM AND EXCEPTIONALLY WARM WELCOME DURING THE HOLIDAYS, SHALL NEVER BE FORGOTTEN......
Excelente trato y atención de los trabajadores la compré se cerró muy bien y el trato del señor José Gutiérrez muy especial y atento volveré en un futuro para nuevas compras
⭐️⭐️⭐️⭐️⭐️ My car-buying experience with Mrs. Deborah and Cyrus was absolutely incredible! From the moment I inquired about the car, they jumped into action and stayed late to work out my deal within minutes. The next day, they went above and beyond again, staying late to accommodate my long drive to pick up the car. Not only did they ensure the process was seamless, but they also had the car washed, filled up with gas, and ready to go when I arrived. Throughout it all, both Deborah and Cyrus were in constant communication, making this the easiest and most professional car-buying ...
I purchased a used vehicle for my wife at Dogget Mercedes…. The sale was a fair price. After the sale , the customer does not exist. They got your money and have no more use for you. If you don’t care about any follow up or getting you the stuff promised, they are a 3 star. Average
Excellent customer service relationship and perfect job performance. Service advisor was cordial and workmanship turned out impressive
She was friendly and professional. The wait time was minimal. All of the staff greeted us and were friendly as well.
There's a bottleneck in between the sales and the finance department. Two nights I stayed there to close and that should not happen. Very disappointed
Great experience purchasing a car at the Beaumont store. My salesman Rick was very professional and covered every detail
they made the process so easy I couldn’t believe it. Generally it’s such a hassle by car but at Dog at Mercedes on E. Texas Freeway Deborah my sales lady handled everything and it went smooth the silk I love my car and I will buy from them over and over again
The worse service department I’ve ever dealt with. From the service manager to the technicians. I will drive out of town in the future for service. If you want to be without your vehicle for several weeks and told lies, then this is the place.
Mason was the best service tech I ever had Last one I had was not so good
Was a big challenge for service department job well done. Very happy with all they did for me, Mason kept us informed the entire time.
Deborah has been my sales lady since 2006. She has always taken care of me no matter what kind of car I walk in wanting. The entire team has great customer service. Thank MB Beaumont for another great experience
The service is improving with every appointment and car service . Looking forward for the next visit
The service guy was excellent and very cordial . His customer service skills were on point.
Everyone was friendly and helpful. The office was clean. I enjoy every time I go there.
Very professional and respectful .I loved my visit and I’d recommend them again thank you.
Excellent service!!! Me and my husband are both very satisfied with any visit we make with them, both in the sales and service departments. Kristy Lindsey has been taking care of our cars for more than a decade now and she always do a great job.Deborah on sales has always been awesome too.
They hustled on a Friday afternoon at 4p when I blew a tire on my way from New Orleans to Austin. Friendly, helpful, can-do people!
Honestly, if it weren’t for Kristie I don’t know what I’d do. She’s always taken such good care of me and my vehicle needs. She’s happy and smiling when she greets me at check in. She always has my vehicle ready in a timely manner and keeps me informed along the way. She’s definitely an asset to the service department, thank you so much for all you do for your customers.
Mercedes Benz of Beaumont never disappoints!! Our Salesman David Jones was so super knowledgeable and helpful !! Also the sales manager Oliver Lacy went above and beyond. We ALWAYS buy here and will definitely be back !!
Best place around! I feel like family there! Always a good experience and I trust everyone there!
Adrienne xx Roman was pleasant to work with, we will contact her with all our Benz’s needs
My experience with this dealership was extremely horrible. I needed to get a new battery & a new key. They STRESSED TO ME THAT I MUST SEND MY REGISTRATION AND LICENSE TO PROVE THAT I OWN THE VEHICLE. I sent 1) my registration, 2) Driver's license and 3) warranty paperwork in a sealed envelope. They never opened this envelope and continued to lie to me about not being able to contact my warranty company. Truth is, they never opened the envelope to receive the warranty paperwork. This delayed my vehicle service for 3 weeks. Had they opened the envelope and reviewed the paperwork ...
Service department is great. Kristi in service took care of my car quickly without any hiccups.
Kristy and the Beaumont service department keep us coming back because of their excellent service and convenience with the service process. Highly recommended experience!
Lindsey Kristy the best advisor. Been scheduling with her since 2019, I appreciate her great customer service skills! Not to mention, hot chocolate always a hit!
I’m very happy with the service department and Kristy is the best to work with. She’s always happy to help me with anything I need.
Mercedes-Benz of Beaumont service department has been very efficient with helping me with any issues that I have had. It’s nice to know that there is a good dealership local for all my car needs.
I enjoyed the entire experience. It was the easiest auto purchase I have ever made! The staff were friendly and knowledgeable
I had a new service tech this visit. I’ve worked with same tech for at least 15 yrs. So i was apprehensive about a new person but I had no reason to be. She was delightful. I’ve always had good service at this dealership.
Adrienne St Romain is theeeee BEST in the SERVICE DEPT. She was informative, and gave me the BEST customer service I could ask for. I don’t want to work w/anyone else except her!
I brought my wife car to replace the accelerate battery. I called before to check to see if the battery was in stock before the car was brought in. The parts person assured me that he had it in stock and gave me the price. When the car was brought in and inspected the report had 6 things that needed attention and I approve for the battery to be changed only to find out that the battery was no longer in stock. The service technician informed me that I can come and pickup the vehicle or leave it until the battery ...
My Service Attandance is just great with a great attitude and shows a lot of concern about your vehicle needs and that always happens at Mercedes Beaumont, Texas The mechanics are very concerned about the repairs that have to be done I was strongly recommended to Mercedes Beaumont, Texas I also will recommend because they take good cares of their customer and their vehicles Thank you JoAnn Th
Everyone I been dealing with at Mercedes Benz of Beaumont has been so nice and pleasant. They’ve answered all my questions and steered me in the right direction on what to do about my car.
Great customer service and provide all information accurate, complete and timely. They follow up with me to ensure everything was good.
For 13 years they have taken very good care of me and my car. Always so clean when I pick it up
Knowledgeable, great customer experience and service, clear communication. The Service Department really goes the extra mile.
They got my car in and performed all of the required maintenance and did a thorough job in a timely manner.
My service adviser Kristie is fantastic! She always helps me resolve my issues in the most efficient manner.
Smooth and efficient Service. No hassle. Friendly staff. Will definitely return for my next service.
I’ve been pleased with the manner in which the service I have received from this dealership was handled and performed.
Kristy was my service advisor and was awesome. She is very knowledgeable and helpful. She kept me posted on the status of my vehicle throughout the service. Kristy is a great asset to the company.
The service at Mercedes Benz of Beaumont,Texas was excellent.All questions were answered and taken care of.
I loved the speed I was given the personal attention. The patience and pleasantness of the people on the phone and those who handled my account. . The great waiting area. Thank you so much.
I was very satisfied with the service and professionalism by Susan. She was attentive, checked in with me and made sure I was satisfied with the outcome! I trust Mike Smith Mercedes (again) now !
Took over a week to evaluate the problem. It was only a dead battery. Going to charge me$400 to replace. I had to remind 3 people that it was under warranty. I t was difficult getting through to the service advisor.
Kristy in the service department always takes care of my vehicle needs in a timely professional manner.
I’ve taken my car to MB of Beaumont for 8 years but this year was the worst! NOTHING was easy from getting in touch with my service rep to collecting invoice upon return of my vehicle. Latasha phoned on Wednesday that I’d have to reschedule for a loaner that would be 2or 3 months. Thursday Russell, driver phoned that he was at my house to puck up my car!! I got numerous emails from Latasha and asuarez all saying different things. Crazy stuff fro MB of Beaumont.
Kristy Lindsey is BY FAR what makes this dealership SHINE! She goes above and beyond to see to it that her customers are taken care of in the best way possible!!!
Mercedes-Benz of Beaumont have very flexible hours and convenient for the working individual.. I am very happy with the quality of work performance.
The dealership service department was open early so we could drop our car and go about our day. The service lady was very nice and professional. Our car was serviced and returned washed and ready to go. I always have great service at this dealership.
Awesome dealership will see to all your needs Exceptional service,Professional customer service,Fast Results!!
Dealership nice and clean. Service Rep and employees friendly. Time of service a bit long.
Kristi was great and wonderful as always! Prompt, quality, friendly service provided for my Mercedes
This dealership is a very clean and pleasant place to pretty much hang out If I'm waiting on my vehicle. My Service Advisor Adrienne St.Romain was on point
Fantastic service from our call to the parts department to Susan Briggs our service rep.
Kristi was great. She was a pleasure to work with. I would highly recommend them.
They were very professional and accommodating. They worked hard to get our vehicle financed, and it didn't take all day to get the job done!
They are very knowledgeable, efficient, and very helpful in a timely manner. I was very courteous.
Sooooo helpful. Got a flat traveling through the area and Susan helped us out and got us back on the road.
Great experience on our service today. Got me in & out quickly today. Definitely will return!
The staff was extremely professional, knowledgeable and friendly. They made the car purchasing process so easy!
Dealership in Beaumont Texas very clean business, people always courteous, always offering to sell me a vehicle. My sell advisor was very knowledgeable of service
Please BEWARE and BE WARNED when choosing to do business with Mercedes Benz of Beaumont. I made the mistake of purchasing a vehicle from this dealership on July 6, 2020 and just received the vehicle back on July 28, 2023. After having the vehicle in my possession for only 2 days and driving it 4 times, washer fluid warning and engine light is on. I was given a bottle of washer fluid and told to put it in the vehicle myself which I did and it all ran out on the floor of my garage. I brought the vehicle back to have the washer fluid issue ...
I love the service I have a great experience every time I go always great service
Worst service department. Took 8 hrs for a maintenance appointment WITH San appointment at 730. Had exact service done at Sewell in Houston a year ago and was done in a max of 2hrs.
Great people! Nice mobile app to schedule services! Saturday service appointment availability! Unfortunately, even when you make a 9 an appointment for service, it might not get started until 2 or 3 in the afternoon and then they are up against the wall trying to finish it or complete the wash. They called me to come at 3:30, raced over and by 4 it hasn’t yet gone to be cleaned which would take 45 minutes. That’s a long time to sit and wait. They need to improve their internal communication between service, wash each and the service writer or their customer suffers.
I was surprised my car was serviced so fast. The last time it was serviced it took four hours.
Mercedes Benz always does an excellent job servicing my 2018 GLC 300 vehicle. I love how clean my car is after the complimentary car wash! They are very professional and attentive.
I booked an appointment for service arrived a little early and was taken in anyway. Great staff and good quality service
I have been going there for a year. I have my favorite and only girl Kristy! She ALWAYS takes good care of me and my car. Very kind and professional! She always goes above and beyond listens and suggests when needed. Great personality and proficient in her position.
Professional service, wait time efficient, employees are nice and courteous. Very nice waiting area for customers.
Asked for oil change and wanted to replace filters and brakes on a 37000 car. At an exoborbant price. Too long of wait!!!!
Great customer service. Easy to work with and always helpful to their customers. Very friendly
Our salesperson went over and above to deliver the car we wanted in a timely fashion, including meeting us 150 miles from the dealership to deliver it. Awesome service.
Service manager is very unprofessional and pretends to know nothing. When I asked to speak to him he never made an attempt. He was telling advisors he has spoken to me before my visit and that was a lie Mercedes Benz service has really gone down hill. They should take a look at management. The service advisors and techs are good and honest about wait times and work that needs to be done. My 2 star rating was because of the service advisors and techs. Manager deserves a no stars.
Service Department - I brought my Mercedes’ Benz into this service department for the first time. I needed a schedule B service and was informed it would take up to four hours to complete. I received my car 6 hours later. I paid for the service and upon receiving the car the engine and ABS brake lights were still illuminated. The replacement air filters were still in the front seat and not installed. I had to leave the vehicle an extra day to address the unfinished issues. The next day call I called at noon and nothing had been done to ...
Service was wonderful! Everyone was friendly and accommodating. Well worth the drive from Houston. Will recommend to my friends. Eric the shuttle driver was very nice and friendly and my service advisor was very knowledgeable.
Came for a tire replacement. They were Very professional and courteous. They accommodate my request in a timely manner.
I went in to look for a car because my husband bought a Mercedes’ a few years ago here. I spoke with David Jones and gave him some basic information and told him I would bring my husband in to look around maybe Wednesday. It’s Wednesday and he calling and emailing my husband when he said he wouldn’t and we will be going into Houston from now on to look and buy our vehicles. Very disappointed in his aggressive behavior!!!
Mrs Amber Suarez was very nice and professional from the beginning. She kept me updated through the whole process my vehicle was there. And I appreciated everything she help me with.
Awesome dealership . And quick service. I am happy with their work. Amber is really helpfull representative. Keep it up 👍
Excellent attention to customer’s wishes. Outstanding sales staff. Superb service! I am extremely happy with Mercedes Benz of Beaumont!
Amber Suarez is the best service advisor of the Mercedes Benz service staff. Problematic solver. Ie,pinpointing service issues and recommending critical service repairs that need to be addressed before problem worsen.
Proficient. Accommodating. The service attendants are average. I been to above average dealerships and this one is average but convenient.
Excellent Customer Service!!!! Superior Service!!! We are first time customers and will definitely be back. No one likes to have their car serviced but Nick made our experience painless.
I went into this dealership and was interested in the GLE 350… I discussed pricing and packages with Rick. We went over the different prices between 3 GLE 350’s. I was there for a while as Rick and I were discussing the differences between the three vehicles & pricing. I decided on the one I wanted, and the price was what the sticker said. I was good with that, and after giving Rick my information a deal was in the works. When I did not share what I wanted my note to be, or what my current note is, and the payoff ...
Mercedes Benz of Beaumont will treat you good and nice like if they care about you as a customer. Bottom line is they are in the business to make money and will very nicely up charge you on your purchase if you're not aware. They wanted to up charge $5000.00 on a brand new Mercedes that was not 100% fully functioning. They can't for sure tell you when it will be fixed. I called all Mercedes Benz dealers in Houston, Waco and Boerne and none of them are up charging. However Mercedes Benz Clear Lake are getting 2022s in a ...
The sales team at this dealership is the absolute worst at communication. They’ll tell you whatever you want to hear and treat you like royalty and then once you start the process of actually buying the car they act like you’re a bother. Every single time I’ve had to reach out to them for something since the purchase of my car - they’ve treated me like an afterthought and have a major issue with being able to at least communicate. I wish I had bought my car somewhere else. I will say however that their service ...
So I brought my Mercedes back in November. It was at 2013 C250. I had seen their awesome reviews and decided to drive an 1 and 45 minutes to go purchase a vehicle from them. I worked with Debrah who was great! Very helpful! She explained everything in detail and was very polite and understanding. The overall process of purchasing the vehicle was good. However, since then has not been good. The day I brought it I found out later that night, that the heat did not work. Only the cold air worked. So within a week after my purchase, I had to ...